1. Introduction

Multilingue values your privacy and is committed to transparency in the processing of your Personal Data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you access our website, subscribe to receive content, or enroll in our courses.
By using multilingue.com.co, you agree to the practices described in this Policy.

2. Key Definitions

For the purposes of this Policy:

  • Personal Data: Any information related to an identified or identifiable natural person (e.g., name, national ID number, email, phone number).

  • Data Subject: The natural person to whom the Personal Data refers.

  • Processing: Any operation carried out with Personal Data, such as collection, storage, use, sharing, deletion, etc.

  • Controller: Multilingue, responsible for making decisions regarding the Processing of Personal Data.

  • LGPD: General Data Protection Law (Statutory Law No. 1,581 of 2012), used as the main reference for this document.

3. Personal Data Collected

We collect your Personal Data in different ways, depending on how you interact with us:

A. Data Provided Directly by You

These are data you voluntarily provide when you register, contact us, request information, or enroll in a course.

  • Identification and Contact Information: Name, email, phone number, address.
    Purpose: Communication, sending materials, contact for enrollment.
    Legal Basis: Consent or Legitimate Interest.

  • Enrollment/Contractual Data: National ID, date of birth, payment information (if applicable), data of legal guardian (in case of minors).
    Purpose: Enrollment formalization, issuance of tax documents, compliance with legal obligations.
    Legal Basis: Contract Execution or Legal Obligation.

  • Behavioral/Interest Data: Language level in the placement test, course of interest.
    Purpose: Offering appropriate courses and personalizing the learning experience.
    Legal Basis: Legitimate Interest.

B. Browsing and Device Data

Automatically collected when you use our website:

  • Technical Data: IP address, device information, operating system.

  • Browsing Data: Pages visited, time spent, links clicked.

  • Cookies and Similar Technologies: Used to improve user experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

4. Purposes of Personal Data Processing

Your data is processed for the following purposes:

  1. Service Provision: To manage your enrollment, provide access to learning platforms, and track your progress.

  2. Communication: To respond to inquiries, send requested information, and share important course-related announcements.

  3. Marketing: To send information about new courses, promotions, and Multilingue events (with your consent, where applicable).

  4. Website Improvement: To analyze website usage, fix technical issues, and enhance user experience.

  5. Legal/Regulatory Compliance: To comply with legal, judicial, or regulatory obligations.

5. Data Sharing

Multilingue may share your Personal Data strictly for the purposes described above and in the following situations:

  • Service Providers: Partner companies that assist in website operations, academic management systems, payment platforms, and marketing tools (always under contractual data protection clauses).

  • Legal Authorities: When required by law, court order, or competent governmental authorities.

We do not sell, rent, or transfer your Personal Data to third parties for marketing purposes without your explicit consent.

6. Data Subject Rights (Your Rights)

As a Data Subject, you have the following rights regarding your Personal Data (based on the LGPD, applicable to customers in Brazil):

  1. Confirmation and Access: To know whether we process your data and to access it.

  2. Correction: To request correction of incomplete, inaccurate, or outdated data.

  3. Anonymization, Blocking, or Deletion: To request the cessation of processing, deletion, or anonymization of data when it is unnecessary, excessive, or processed unlawfully.

  4. Data Portability: To request the transfer of your data to another service provider.

  5. Withdrawal of Consent: To withdraw your consent at any time, without affecting the legality of processing carried out before the withdrawal.

  6. Information about Sharing: To be informed about public and private entities with which your data has been shared.

To exercise your rights, please contact us through the channel indicated in Section 8.

7. Data Security and Retention

Multilingue adopts technical and administrative security measures to protect your Personal Data against unauthorized access, loss, theft, or improper alteration.
Your data will be retained only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or exercise our rights in legal proceedings.

8. Updates to this Policy

This Privacy Policy may be updated at any time. Any significant changes will be communicated in advance on our website. The date of the last update will always be indicated at the end of the document.

Last Updated: October 7, 2025.

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